Privacy and cookies

Last updated: 29 October 2026

1. Information We Collect

We collect information to provide better services to all users of The Offline Club. The types of information we may collect include:

Personal Information

When you sign up for our services or interact with our website, you may provide us with personally identifiable information ("Personal Information"), such as:

• Name
• Email Address
• Mailing Address
• Phone Number
• Details you share when booking an event or becoming a member, such as your answers to our sign-up questions

Payments are processed securely by our payment provider. We do not store your card or bank details.

Usage Data

We may collect information on how you access and use our website and services, including:

• IP Address
• Browser Type and Version
• Time and Date of Visit
• Pages Visited
• Cookie data and similar technologies (see section 6)

This information helps us analyze website performance and improve user experience.

2. How We Use Your Information

We may use the information we collect from you for various purposes, including:

• Providing and maintaining our services
• Improving our website functionality and user experience
• Personalizing content based on your preferences
• Communicating with you, including sending promotional materials (if you’ve opted in)
• Processing transactions and handling payments
• Showing you relevant ads on Instagram and Facebook and measuring how well our ads work (only with your consent)

Additionally, to understand user behavior and enhance our website, we use Google Analytics and Microsoft Clarity. These tools help us analyze how users interact with our website, including which pages are most visited, time spent on pages, and user navigation patterns. We use this information to improve our services and tailor content to user preferences.

For our ads, we use the Meta Pixel. If you have given your consent, we may also share your email address or phone number with Meta in a protected (hashed) form, to measure how well our ads work.

We only use your information when we have a legal reason to: to provide the services you book, with your consent (for promotional emails, marketing cookies and ads), for our legitimate interest in running and improving our services, or when the law requires it.

3. Sharing and Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with third-party service providers, such as our booking platform, payment provider and email service, Google Analytics and Microsoft Clarity, and Meta (for our ads on Instagram and Facebook), who assist us in operating our website and services and understanding user behavior.
• Legal Compliance: We may disclose your information where required to comply with applicable law, regulation, legal process, or governmental request.

We ensure that any third parties with whom we share your data maintain high standards of privacy and data security. Some of these providers process data outside the European Union. Where they do, appropriate safeguards are in place, such as the EU-US Data Privacy Framework or standard contractual clauses.

4. Data Security

We are committed to protecting your personal information. We employ various security measures, including encryption and access controls, to protect your data. However, please note that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

We retain your personal data only for as long as necessary to provide our services and for the purposes described in this Privacy Policy, for example while you are subscribed to our community calendar or attend our events. If you unsubscribe, we will stop sending you communications and retain only your email address on a suppression list to ensure we do not contact you again. If you request deletion of your personal data, we will process your request within one month. Financial records are retained for 7 years, as required by Dutch tax law.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: You may request access to the personal information we hold about you.
• Correction: You can update or correct inaccuracies in your data.
• Deletion: You may request deletion of your personal data.
• Data Portability: In certain circumstances, you may have the right to obtain a copy of your data.
• Objection: You may object to, or ask us to limit, how we use your data.
• Withdrawing Consent: You may withdraw your consent at any time.

To exercise any of these rights, please contact us at hello@theoffline-club.com.

You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

6. Cookies and Tracking Technologies

The Offline Club uses cookies and similar tracking technologies, including those provided by Google Analytics, Microsoft Clarity and Meta (the Meta Pixel), to monitor activity on our website and enhance your experience. These tools use cookies and similar technologies to collect data on your interaction with our website, such as pages visited and user clicks.

Marketing cookies, such as the Meta Pixel, are only placed after you accept them in our cookie banner.

You can manage your cookie preferences or opt-out of certain tracking through our cookie banner, your browser settings or through tools provided by Google and Microsoft. However, please note that disabling cookies may limit your access to some features on our website.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to read the privacy policies of any website you visit.

8. Children's Privacy

Our website is not directed at children under the age of 16, and we do not knowingly collect information from children under 16. If we become aware that we have inadvertently collected personal information from children under 16, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

The Offline Club VOF
Dijksgracht 6, 1019 BS Amsterdam, Netherlands
Email: hello@theoffline-club.com